Shipping

Our shipping policy is as follows:
When you purchase any product at Cateyenail, we work with UPS for shipping. We will process your order within 1 business day after we receive your payment and ship it within 6-12 business days. Once the package is shipped, we will provide you with a tracking number via email. Please make sure your email address is correct.

How long does it take to ship?
Typically, shipping takes 9-15 business days (excluding weekends and holidays), but the specific time may vary depending on your shipping address.

Do we always offer free shipping?
We offer free shipping for orders over $50 within the continental United States. We do not ship to Alaska and Hawaii. If you have any questions, please feel free to contact us for further assistance. For total order value less than $50, each package is charged $7.99.

How do I track my order?
All Cateyenail trampolines and other products are shipped via UPS. Please find your tracking number in the shipping confirmation email. You can track the location of your package by visiting the UPS website and entering the tracking number in the tracking search bar.

I haven't received my order yet.
If you have any questions, please feel free to contact us.